Privacy Policy

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Diabetes Care Resources ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and submit your information to inquire about Continuous Glucose Monitor (CGM) eligibility under Medicare.

1. Information We Collect

Personal Information

When you submit our eligibility form, we collect:

• Full name
• Email address
• Phone number
• Date of birth
• Street address, city, state, and ZIP code

Health Information

We collect limited health information to determine CGM eligibility:

• Whether you use insulin daily
• Whether you have Medicare coverage
• Information about your diabetes management (if provided during calls)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website or ad source

2. How We Use Your Information

We use your information for the following purposes:

Primary Purposes

• Eligibility Verification: To determine if you qualify for a CGM device covered by Medicare
• Lead Generation: To share your information with authorized DME suppliers who can help you obtain a CGM device
• Communication: To respond to your inquiries and provide information about the referral process
• Customer Support: To respond to your questions and provide assistance with the referral process

Secondary Purposes

• To improve our website and services
• To analyze marketing effectiveness
• To comply with legal obligations
• To prevent fraud and protect our rights

3. How We Share Your Information

We may share your information with:

Service Providers

• DME Suppliers: Durable Medical Equipment suppliers who provide CGM devices
• Healthcare Providers: Your doctor or healthcare team for prescription verification
• Insurance Processors: Medicare and insurance billing partners
• Technology Partners: CRM, email, and data management providers (under strict confidentiality agreements)

Legal Requirements

We may disclose your information when required by law:

• To comply with legal processes or government requests
• To protect our rights, property, or safety
• To prevent fraud or illegal activity
• With your explicit consent

We Do NOT Sell Your Information

We will never sell, rent, or trade your personal or health information to third parties for marketing purposes.

4. TCPA Consent for Third-Party Communications

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Employee training on HIPAA compliance
• Regular security audits and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

Access and Control

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications

HIPAA Rights

Under HIPAA, you have additional rights regarding your protected health information:

• Right to inspect and obtain a copy of your health records
• Right to request restrictions on certain uses and disclosures
• Right to request confidential communications
• Right to file a complaint if you believe your privacy rights have been violated

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: info@diabetescareresources.com
• Phone: (727) 677-5577

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Measure advertising effectiveness
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Medicare.gov). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are intended for adults 65 years and older. We do not knowingly collect information from individuals under 18 years of age.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information (we do not sell)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

13. HIPAA Notice of Privacy Practices

This Privacy Policy serves as our Notice of Privacy Practices as required by HIPAA. We are required by law to:

• Maintain the privacy of your protected health information
• Provide you with notice of our legal duties and privacy practices
• Follow the terms of the notice currently in effect
• Notify you if we are unable to agree to a requested restriction

We reserve the right to change our privacy practices and make new provisions effective for all protected health information we maintain. If we make material changes, we will provide you with a revised notice.